Meet Jigsaw, the ransomware that taunts victims and offers live support

The crypto ransomware racket is a booming business that generates lots of revenue, so it only makes sense that the scourge is growing. And with new titles entering the market on almost a weekly basis, how do the criminals behind them make their malware stand out?

In the case of Jigsaw, a ransomware package that was first spotted in April by researchers with the Bleeping Computer security site, the answer is to be as brazen and mean-spirited as possible while at the same time making the payment process as easy as possible. A case in point: Jigsaw not only threatens the permanent loss of personal data, it also holds out the fear that victims' dirty laundry will be published for all to see. And it uses a taunting tone when notifying people of their options. Witness the screenshot above from a recent version. It states:

Very bad news! I am a so-called ransomware/locker with following advanced functions: Encrypting all your data.
Collecting all logins, contacts, eMail, Passwords and Skype History .....Done!
Uploading all of it on a server .....................Done!
Sending a copy of those Datas to ALL of your contacts..............Pending

The doxing threat, which was added last week, is pure evil genius because it gives victims a strong incentive to pay the ransom even when the purloined data is available on a backup drive.